1. Platform identification

Clube Charger is operated by CLUBE CHARGER LTDA., a legal entity registered with the CNPJ under nº 52.237.055/0001-13, with headquarters at Av. Jacob, nº 355, Sala A, Jardim Tropical, Imperatriz/MA, CEP 65.910-727.

Official channels: contato@clubecharger.com, telephone (99) 3198-0030 and authenticated support available on the website/PWA.

2. Acceptance and nature of membership

By accessing, creating an account, logging in, using the PWA/application, registering a station, adding credits, requesting withdrawals, starting top-ups or using any functionality of Clube Charger, you declare that you have read, understood and accepted these Terms and the Privacy Policy.

These Terms are made available in opt-in format. If you do not fully agree with any condition, you must stop using the platform and you must not initiate recharges, add credits, register stations or request financial transactions.

If you use the Platform on behalf of a company, station operator or operational team, you represent that you have authorization to bind that person or organization to these Terms.

Continued use of the platform after updating these Terms may constitute acceptance of the new version, without reservations, when permitted by applicable legislation.

3. Nature of service and position of Clube Charger

Clube Charger is a technological platform for discovering, intermediating, managing and licensing software for electric vehicle charging stations. The platform integrates map, PWA, wallet, reports, support, technical commands, OCPP communication, billing and transfers.

Clube Charger is not, by default, the physical recharge provider at all displayed stations. Charging execution, physical availability, installation, electrical maintenance, site access and station compliance are the responsibilities of the station owner or operator, unless expressly stated otherwise.

Clube Charger's role is as a technological agent, integrator and intermediary of the relationship between users, operators, payment providers and other third parties involved. The receipt, management, reconciliation or transfer of amounts through the platform does not change the legal and economic ownership of the services actually provided by each party.

When the platform enables third-party financial, technical or commercial flows, this does not mean that Clube Charger controls the physical infrastructure, energy supply, equipment, parking space, payment method or final service provided by the operator.

4. Settings

• Platform: website, PWA/app, APIs, dashboard, support, financial systems and associated services of Clube Charger.
• User or driver: person who uses the platform to locate stations, add credits, initiate recharges and check history.
• Operator: natural or legal person who registers, manages or commercially operates one or more stations.
• Station: registered charging equipment, identified by public code, operational data and, when integrated, OCPP identifier.
• Wallet: user's prepaid balance, segregated by resource source and canonically settled in BRL in the financial ledger.
• Ledger: the platform's financial trail, formed by auditable movements of credit, debit, commission, transfer, withdrawal, adjustment and reconciliation.
• OCPP: technical communication protocol between station and backend, used for events, status, measurement and remote commands.

5. Eligibility, registration and account

To use account, wallet, recharge, payment, withdrawal or station operation features, you must be at least 18 years old, have legal capacity to contract or be duly authorized by a legal guardian or the organization represented.

You must provide true, current and complete data, including name, email, telephone, country/ID, tax identifier and commercial information when acting as an operator. You are responsible for keeping this data up to date.

You are responsible for safeguarding credentials and activities carried out under your account. Access is personal and non-transferable. Immediately notify the email contato@clubecharger.com if you suspect improper access.

The use of false, third-party, incorrect, outdated or unverifiable data may result in blocking, suspension, account cancellation, preventive retention of financial transactions and communication to the competent authorities when there is evidence of fraud or illicit activity.

We may request additional identity validation, documentation, selfie, receipts, tax data, business relationship or representation authorization when necessary for security, anti-fraud, compliance, payout, dispute, audit or legal obligation.

6. Google login and consents

When available, Google login can be used for authentication. The login flow only applies to an existing account; The registration flow creates a new account when allowed. Your use of Google Login does not change your obligations under these Terms.

Acceptance of the Terms and Privacy Policy may be recorded with version, date, IP, user agent and consent context for audit purposes.

7. Permitted use and prohibited conduct

You agree to use the platform only for lawful, bona fide and compatible purposes for electric mobility, station management, recharges, wallet, support and reporting.

It is prohibited to attempt to circumvent payments, manipulate balances, interfere with third-party stations, exploit flaws, use third-party credentials, defraud identity, automate abuse, perform undue reverse engineering, circumvent technical limits or use support to obtain credits, chargebacks or benefits outside of official flows.

It is also prohibited to carry out scraping, crawling, spidering, sniffing, automated massive use, QR Code tampering, OCPP data tampering, attempting to access internal APIs or deliberately manipulating information used to defraud recharges, payments, station location, availability or experience of other users.

Sharing an account, device, authenticated session, or credentials with third parties may result in preventive blocking and liability for misuse.

8. Technical User Requirements

To properly use the platform, the user must have a compatible device, browser or operating system, stable internet connection, necessary permissions and an updated version of the app/PWA when applicable.

Functions such as map, routes, nearby stations and trip planning can use device location only when you activate the feature or grant permission. Localization improves the experience, but is not a general requirement to use the platform. QR Code scanning depends on a working camera and permission granted, although the platform offers manual entry when available.

The user is responsible for mobile data costs, device power, operating system permissions, device compatibility, browser/app updates and security of the access environment.

9. Map, stations and public information

The map can display integrated stations, stations registered by operators and public or operational information, such as address, coordinates, connectors, power, price, photos, comments, availability and status.

Although we seek to maintain consistent and up-to-date information, station status, connectors, price, power, availability, physical access and local conditions may vary due to communication failure, maintenance, energy, internet, registration error or operator decision.

Location, route, estimated time, distance, availability and navigation information are operational estimates. The user must check actual local conditions, parking rules, security, access, equipment operation and displayed price before starting to top up.

10. Responsibilities of operators and users with stations

For internal operational purposes, an account may be qualified as an operator when it has 1 DC station or 4 AC stations. This qualification, however, does not limit or reduce the responsibilities of any individual or legal entity user who owns, registers, publishes, manages, makes available or maintains a station on the platform, even if they have only 1, 2 or 3 AC stations and are not classified as an operator.

Operators and users with stations are responsible for ownership, authorization of use, installation, maintenance, electrical safety, regulatory compliance, pricing, registration data, availability, site access, local service and accuracy of station information.

By publishing or keeping a station visible, the operator or user with a station authorizes the display of public data necessary for use, including name, address, coordinates, connectors, photos, price, status and operational information. They must also immediately correct incorrect information or remove the station when they cannot offer the service safely.

The operator or user with a station declares that they have the rights, licenses, authorizations, electrical infrastructure, insurance, technical responsibility, permits, approvals, reports, records, maintenance and other conditions necessary to make the station available, when such requirements are required by law, technical standards, the installation site or the nature of the operation.

Responsibility for the physical and electrical safety of the station, site, charger, cables, connectors, protection devices, grounding, electrical panels, signage, ventilation, building infrastructure, preventive and corrective maintenance and compliance with applicable technical standards belongs to the operator, the user who owns the station, the site owner, installer, manufacturer, maintainer or responsible third party, as applicable.

The operator or user with a station must immediately remove, hide, disable or interrupt the public offering of the station when there is suspicion of electrical risk, overheating, short circuit, physical damage, connector failure, cable failure, critical communication failure, instability, pending maintenance, regulatory irregularity, incident, serious complaint or any condition that may compromise the safety of people, vehicles, properties, equipment or third parties.

Fire, explosion, short circuit, electric shock, overheating, damage to the vehicle, damage to the property, damage to third parties, grounding failure, circuit breaker failure, installation failure, maintenance failure, inadequate electrical infrastructure, charger defect, connector defect, cable, electrical panel, electrical protection, signage, ventilation, civil works or physical space are material risks linked to the station and charging site, not to Clube Charger’s billing software, wallet, map, OCPP backend, remote support or technological intermediation.

If Clube Charger is involved in any complaint, assessment, dispute, lawsuit, collection, damage, fire, incident, loss or investigation arising from an act, omission, equipment, site, installation, maintenance, price, tax, information, service, electrical infrastructure, physical safety or station under the responsibility of the operator, user with a station, owner, installer, manufacturer, maintainer or responsible third party, that responsible party must cooperate in the defense, provide technical documents, reports, insurance and evidence, assume its share of responsibility, request Clube Charger’s exclusion when legally possible and reimburse losses, costs, judgments, settlements, attorney fees and expenses when it caused the event.

11. Recharges and operational operation

The start of recharge depends on an active account, minimum balance when applicable, available station, compatible connector, operational communication, remote authorization and physical connection of the vehicle/cable according to the station's technical flow.

Measurement, status, and finalization may depend on OCPP events, station telemetry, technical reconciliation, and formal evidence such as StartTransaction, MeterValues, and StopTransaction. The platform uses this data to reflect the live state, calculate consumption and consolidate the session.

The user must observe site instructions, safety standards, signage, station limits and operator guidelines. Do not use damaged equipment, unsafe locations or incompatible connectors.

The user acknowledges that charging involves physical equipment, electrical network, vehicle connection, station communication, local availability and automobile behavior. Clube Charger does not guarantee that all vehicles, connectors, firmware, chargers, cables or locations will be compatible or available at all times.

12. Wallet, payments and credits

The wallet allows you to add credits and finance top-ups. Available methods may vary by country, currency, provider, operating policy, and account eligibility.

PIX and card credit amounts according to valid confirmation from the payment partner. Bitcoin may involve charges equivalent to net credit in BRL, plus the current funding spread informed in the flow. Foreign currencies can be used as a display, funding or payout layer, but the internal settlement of the ledger occurs in BRL.

Payment data and status are processed by financial partners. The platform only releases credit when there is valid confirmation or operational rules expressly provided.

Promotional credits, bonuses, coupons, campaigns, discounts or free benefits do not constitute money, are not transferable, cannot be sold and are not redeemable in currency.

Credits added to the wallet and not yet consumed may be subject to analysis, cancellation, reversal, preventive blocking or compensation when there is fraud, dispute, operational error, insufficient payment, chargeback, duplicity, legal order or violation of these Terms.

13. Card, PIX, Bitcoin and financial partners

By using a card, you authorize the sending of the necessary data to the payment processor for authorization, capture, tokenization when applicable, cancellation, consultation and reconciliation. Clube Charger records references, status and authorization data required for the financial contract.

PIX, card and Bitcoin charges may remain pending, fail, be cancelled, expire or require reconciliation. If there is a pending charge, the platform may require cancellation or synchronization before generating a new charge to avoid duplication or improper credit.

Clube Charger integrates third-party payment tools and does not control authorization decisions, anti-fraud, blocking, chargeback, unavailability, card limit, banking rules, settlement, issuer fees, blockchain network, quote variation or rejection by financial provider.

The user must use their own or authorized payment method. When there is suspicion of use of a third-party payment method, fraud, chargeback or dispute, we may request proof, block the account, suspend credit, cancel the transaction or retain amounts for the time necessary for the investigation.

14. Prices, tariffs, receipts and tax documents

The price and tariffs for each station are defined exclusively by the station operator and may vary by region, time, campaign, type of connector, activation fee, occupancy/idleness rate, taxes, operational cost, local demand or commercial policy.

The user must check the effective price, applicable fees, discounts and conditions displayed before starting the recharge. The valid price will be the one informed in the session's contracting flow, with no acquired right to maintain previously published values.

The value of a recharge may include energy consumed, tariff per kWh, activation fee, grace period/occupancy when applicable, discounts, coupons, commissions, reconciliation adjustments and other components informed in the flow.

The wallet balance is segregated by resource source, such as card, PIX, Bitcoin and bonus. The platform can apply operational priority to bucket consumption to settle top-up debts, withdrawals and fees, maintaining an internal track of the composition used.

Vouchers and reports can display aggregated origin as wallet/Wallet, with internal auditable detail in the ledger and in top-up sessions.

Receipts, reports and proof of the platform do not necessarily replace invoices, tax documents or tax obligations of each party. When applicable, each operator, partner or provider will be responsible for issuing tax documents relating to the service or value applicable to them.

Tax, regulatory, commercial or operational changes may impact future prices, fees, commissions and the composition of the total value of the transaction.

15. Platform costs, commission, transfers and financial fees

The use of Clube Charger may involve costs, commissions, financial fees, transfer costs, spreads, exchange rate protections and other operational charges related to top-ups, wallet, payments, withdrawals, transfers, currency conversions and associated financial services.

The percentages, fixed values, commercial rules and current costs applicable to your account will be presented on the web platform, especially in the Account menu, on contracting, confirmation, payment, payout screens, reports, receipts or other applicable operational areas. These values ​​may vary depending on country, account profile, commercial model, payment method, payout method, currency, source of resources, type of station, commercial agreement, operational risk, third-party costs, regulatory rules and internal policies in force.

When using the platform, registering a station, starting a recharge, adding credits, accepting payments, requesting a withdrawal, requesting a payout, keeping a station active or continuing to use the services after the applicable costs have been displayed, you declare that you are aware of and agree with the costs, percentages, fees, spreads and charges presented by the platform.

If you do not agree with the values, percentages, formulas, transfer costs, spreads, transfer rules or other financial conditions displayed, you must stop using the platform, do not start new top-ups, do not add credits, do not request payouts, do not operate stations through the platform and you may request the deletion of the account, subject to any pending financial, legal, tax, accounting, anti-fraud, operational and regulatory issues that need to be preserved.

The platform's main charge on top-ups is the service commission. As a general rule, the commission is calculated at the closure or reconciliation of the top-up session, based on the technical, commercial and financial data recorded by the platform.

For contractual purposes, the recharge session may consist of the following amounts:

• Energy value: energy consumed multiplied by the applicable tariff per kWh.
• Activation fee: fixed or variable amount charged to start the session, when applicable.
• Occupancy or idleness fee: amount charged for the time of occupancy, permanence or misuse of the connector after a grace period, when applicable.
• Gross value of the session: sum of the energy value, activation fee, occupancy rate and other applicable commercial components before discounts.
• Discount value: reduction resulting from a coupon, campaign, courtesy, commercial adjustment or applicable operational rule.
• Net value of the session: amount actually debited from the user after applicable discounts.

The general session formula is:

Gross value = energy value + activation rate + occupancy rate + other applicable components.

Net value = gross value - applicable discounts.

The platform's commission is calculated based on the commission base defined by the current commercial rule. Unless there is a different express rule displayed on the platform, the commission base may consider the gross value of the session, including when there are discounts, coupons, amenities, internal sessions, tests, campaigns or commercial rebates.

The general commission formula is:

Platform commission = commission base × applicable commission percentage.

The applicable commission percentage may vary depending on the operator's commercial model, account structure, origin of resources used by the user, share of balance originating from card, balance originating from PIX, balance originating from Bitcoin, promotional balance, campaigns, specific negotiations or internal rules in force.

When the session is paid with different balance sources, the platform may apply a weighted percentage composition, considering the participation of each source in the session payment.

Effective percentage = sum of the percentages applicable to each resource source, weighted by the participation of each source in the payment.

The operator's transfer is calculated based on the applicable transfer basis, minus the platform's commission and any adjustments, retentions, compensations or costs provided for in these Terms or displayed on the platform.

The general transfer formula is:

Operator transfer = transfer basis - platform commission - applicable adjustments.

The transfer basis may vary depending on who pays for any discount. When the discount is paid for by the operator, the transfer basis may be the net value of the session. When the discount is funded by the platform, campaign, promotional fund or third party, the transfer basis may be the gross value of the session, according to the rule displayed or recorded by the platform.

In addition to the commission on top-ups, the platform may charge costs related to payments, wallet, funding, currency conversion, withdrawals and payouts. These costs may include, without limitation:

• Fixed payout cost per transfer method such as PIX, SWIFT or other available means.
• Percentage transfer cost, when applicable to the chosen method.
• Funding spread, especially when the user adds credits through means subject to conversion, settlement or volatility, such as Bitcoin.
• Exchange rate protection or intraday protection on international payouts or operations in a currency other than BRL.
• Costs of financial providers, banks, acquirers, payment networks, blockchain, correspondents, intermediaries, anti-fraud or settlement partners.
• Adjustments, reversals, chargebacks, reconciliations, compensations, preventive retentions or expenses arising from fraud, dispute, operational error, partner failure or legal obligation.

In payouts, the general formula is:

Net payout value = requested amount - applicable fixed cost - applicable percentage cost - applicable exchange rate protection - other costs informed.

When there is currency conversion, the general formula is:

Converted value = net payout value converted by the applicable quote at the time of the operation or settlement, according to the rule displayed by the platform.

In credit addition operations via Bitcoin or other means subject to a funding spread, the general formula is:

Amount charged = net credit contracted + applicable funding spread + costs informed in the flow.

Commission values, fixed costs, percentage costs, spread, exchange rate protection and other charges may be updated periodically to reflect third party costs, regulatory changes, exchange rate variation, risk change, change of provider, commercial policy, country of origin, country of destination, settlement method, account profile or individual trading. When applicable, the change will be reflected on the platform before contracting, requesting or continuing to use the corresponding service.

Reports, receipts, payout dossiers, statements, receipts and financial screens may present the composition of values, including gross value, discounts, commission, transfer, fixed cost, percentage cost, exchange rate protection, net value, currency, quotation and settlement method, depending on technical availability and nature of the operation.

Clube Charger may block, withhold, compensate, review or adjust values when there is evidence of fraud, chargeback, dispute, default, payment failure, measurement error, session divergence, legal order, tax obligation, registration inconsistency, financial partner failure or need for technical or financial reconciliation.

16. Withdrawals, transfers and payout

Withdrawal or transfer requests depend on eligible balance, available method, account validation, tax identifier, operational analysis and current financial policy.

In Brazil, personal payout via PIX requires CPF registered in the account. For operators, the platform prioritizes the business tax identifier of the country of the account; When transferring via PIX in Brazil, the operator's CNPJ may be used and, when permitted in the flow, personal CPF as an explicit alternative.

Payout on Bitcoin or SWIFT may involve conversion, cost, exchange rate protection and additional validations. Currency or intraday protection, when applicable, will be displayed on the platform before requesting or settling the payout, in accordance with current policy.

Clube Charger may block, review, compensate or postpone withdrawals and transfers when there is a chargeback, dispute, evidence of fraud, registration divergence, tax obligation, pending debt, investigation, legal order, financial partner failure or need for session reconciliation.

17. Cancellations, refunds and adjustments

Cancellations and chargebacks depend on transaction status, financial partner rules, evidence of usage, legal obligations, and operational analysis. Confirmed credit and consumed recharge are not automatically refundable.

When there is a technical failure, double billing, unrecognized payment, interrupted session or measurement divergence, the platform can open analysis and apply financial adjustment when the technical and financial evidence justifies it.

Refunds, when due, may be subject to the same payment method, account ownership, balance availability, financial partner deadlines and the absence of disputes, fraud, consumption or pending issues.

The platform may charge, debit, offset or reconcile amounts due within the applicable legal deadlines when a top-up, payment, withdrawal, transfer, adjustment or financial obligation remains pending or is subsequently confirmed by technical or financial evidence.

18. Offline Session and Meter Reconciliation

When a station is left without OCPP communication for an extended window during an ongoing recharge, the platform may temporarily terminate the session based on the data available at the time.

In the current environment, the standard operating policy considers 60 continuous minutes of no communication for offline reconciliation, unless configuration changes. The session may remain marked as pending meter reconciliation.

After the return of communication, the platform may attempt to obtain a residual reading, process a formal StopTransaction and apply a complementary financial adjustment if there is proven additional consumption.

19. Support, AI and operational actions

Clube Charger support can work via text and voice, using AI and the context of the logged in account. Support does not access private third-party data outside of the permitted scope and does not perform manual financial mutations such as credit, chargeback, or billing bypass.

Sensitive operational actions, such as starting recharge, stopping recharge or requesting soft reset, may require explicit confirmation, management permissions, station state validation and security locks.

The user undertakes to use the support in an urban, cooperative and truthful manner. Abuse, threat, fraud, simulation of failure, attempt to induce AI to violate rules, requests for undue credit or use of offensive language may justify limitation of service, blocking or other applicable measures.

20. Official communications

Email, telephone, app/PWA notifications, panel messages, authenticated support and public pages on the platform are valid means for communications about account, security, payments, top-ups, price changes, unavailability, updates to Terms, Privacy Policy, blocks and other operational matters.

You must keep your contact details up to date. Receipt failures resulting from incorrect email, full inbox, domain blocking, outdated phone number, disabled permissions or device unavailability are the user's responsibility.

21. User Content

Comments, reviews, photos, station names, descriptions, commercial data and other content submitted by users or operators must be truthful, lawful, respectful and related to the purpose of the platform.

We may remove, moderate, hide or restrict content that violates these Terms, exposes undue personal data, is offensive, fraudulent, abusive, misleading or poses an operational, legal or reputational risk.

22. Availability and third parties

The platform depends on internet, energy, stations, mobile networks, browsers, operating systems, payment providers, map services, cloud infrastructure, OCPP, external APIs and other components. Failures or instabilities may affect availability and experience.

We may change, suspend, limit or discontinue features for maintenance, security, compliance, technical improvement, legal requirement, partner change or abuse prevention.

The platform is provided as is and subject to availability. We use best technical and operational efforts, but do not promise uninterrupted, error-free, device-compatible, or immune to third-party failures, attacks, acts of God, force majeure, maintenance, or events beyond reasonable control.

23. Intellectual property

Brands, software, interfaces, texts, images, bases, reports, flows, codes, design, documentation and other elements of the platform belong to Clube Charger or third party licensors. Use of the platform does not transfer intellectual property to the user.

It is prohibited to copy, reproduce, commercially exploit, modify, sell, sublicense, unduly reverse engineer or create a competing service from protected elements, unless expressly authorized or legally permitted.

24. Suspension and termination

We may suspend, limit or terminate accounts, stations, payments, withdrawals, support or functionalities in the event of fraud, security risk, violation of these Terms, default, registration inconsistency, legal order, abusive use, financial risk or operation incompatible with the platform.

You can request account deletion in accordance with the Privacy Policy. Exclusion may depend on the termination of top-ups, payments, withdrawals, transfers, disputes and legally necessary retentions.

Suspension, blocking or termination caused by violation of these Terms does not, in itself, generate the right to compensation, bonuses, maintenance of benefits or reimbursement of amounts already consumed, preserving the mandatory rights provided for by law.

25. Warranties, availability and limitation of liability

To the maximum extent permitted by applicable law, Clube Charger uses best technical, operational and security efforts to make the platform available with quality, stability and reliability. Even so, the user acknowledges and agrees that the platform, software, website, PWA, application, integrations, maps, payment flows, remote commands and other features are provided “as is” and “as available”, without any express, implied or statutory warranty of uninterrupted operation, error-free operation, protection against all risks, or compatibility with all devices, vehicles, connectors, firmware, networks, browsers, operating systems or stations.

Clube Charger does not perform physical maintenance, repairs, electrical installation, technical or engineering inspection, property security, local operation, conservation, in-person service or material intervention in third-party stations, charging locations, parking spaces, cables, connectors, electrical panels, signage, buildings, accessories, fasteners or other physical elements of the charging site. The availability, conservation, regularity, safety, compatibility and operation of these elements are the responsibility of the owner, operator, user who owns a station, establishment or responsible third party.

Fire, explosion, short circuit, electric shock, overheating, damage to the vehicle, damage to the property, damage to third parties, grounding failure, circuit breaker failure, installation failure, maintenance failure, inadequate electrical infrastructure, charger defect, connector defect, cable, electrical panel, electrical protection, signage, ventilation, civil works, physical space or any material event occurring at the station site shall not be presumed to arise from Clube Charger’s software, billing, wallet, map, OCPP backend, remote commands, support or technological intermediation.

Station operators, users who own or manage stations, site owners, commercial establishments, financial partners, technical providers, payment providers, infrastructure providers, manufacturers, installers, maintainers, business users and other third parties are independent from Clube Charger. Station publication, OCPP integration, map display, payment processing, financial transfer, operational support or platform use does not create partnership, representation, mandate, franchise, employment relationship, subordination, operational control, result guarantee or automatic joint liability of Clube Charger for acts, omissions, equipment, locations, employees, agents, prices, taxes, documents, service, safety or services of such third parties.

Complaints, damages, defects, vices, accidents, fires, incidents, unavailability, poor service, incompatibility, power failure, communication failure, installation problem, local charge, access restriction, material damage, vehicle damage, unsafe condition, lack of parking space, queue, improper stay by third parties or any failure related to physical equipment, physical space or local service must be directed to the operator, user with a station, owner, establishment, installer, manufacturer, maintainer or responsible third party, without prejudice to Clube Charger providing reasonable support, when technically possible, for registration, communication, operational conciliation or provision of information available on the platform.

If Clube Charger is involved by a user, operator, partner, authority or third party in any complaint, notice, dispute, chargeback, administrative proceeding, mediation, arbitration, lawsuit, extrajudicial claim, assessment, investigation, collection or controversy related to any act, omission, equipment, location, installation, maintenance, fire, explosion, short circuit, electric shock, overheating, price, tax, tax document, information, service, safety, availability, service or obligation under the responsibility of an operator, user with a station, partner, establishment, owner, installer, manufacturer, maintainer or third party, the responsible party must fully cooperate with Clube Charger’s defense, provide documents, records, reports, insurance and evidence, preserve records, join or intervene in the claim when applicable, assume the defendant position or the responsibility that applies to it, request Clube Charger’s exclusion when legally possible, reinforce defense arguments regarding Clube Charger’s lack of responsibility, and pay, reimburse, accept setoff or indemnify losses, damages, settlements, judgments, fines, costs, fees, attorney fees, technical expenses, administrative expenses and other reasonable expenses incurred in defending Clube Charger’s interests.

To the maximum extent permitted by law, Clube Charger is not responsible for damages arising from misuse of the platform, false, incomplete or outdated information provided by users or operators, station failures, electrical problems, local unavailability, misuse of connectors, third-party decisions, acts of God, force majeure, internet failures, mobile network failures, unavailability of external providers, failures of financial partners, map errors, OCPP events, maintenance, attacks, abuse, fraud or non-compliance with these Terms.

We are also not responsible for indirect damages, loss of profits, loss of revenue, loss of opportunity, loss of data caused by third parties, travel costs, parking fines, mobile operator costs, vehicle defects, map/location service failures, connector incompatibility, lack of parking space, queue, site conditions, operation of third-party equipment, acts of independent operators or losses that do not arise from conduct directly attributable to Clube Charger under applicable law.

Nothing in these Terms excludes rights that cannot be waived under Brazilian law, especially consumer rights when applicable. The limitations, exclusions and indemnification duties provided in this section shall be interpreted to the maximum extent permitted by law and do not exclude responsibilities that are legally non-waivable.

26. Duty to repair

The user, operator or third party who causes damage to Clube Charger, another user, the operator, the financial partner, the station, the infrastructure or third parties due to violation of these Terms, unlawful act, fraud, false information, technical abuse, default or misuse must fully compensate for the losses caused, including investigation costs, support, chargebacks, fines, fees, administrative expenses and proven losses.

27. Privacy and data protection

The processing of personal data is regulated by the Privacy Policy, which forms part of these Terms. By using the platform, you acknowledge that data is necessary to perform account, top-up, wallet, support, security, auditing and legal obligations.

28. Updates to these Terms

We may update these Terms to reflect changing legal, technical, financial, operational, business, security or app store requirements. Relevant changes may require new acceptance.

Continued use of the platform after publication of the new version indicates agreement with the updated Terms, when legally applicable.

29. Applicable law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The Imperatriz/MA district court is elected to resolve disputes, except when a mandatory legal norm determines a different forum.