1. Platform identification

Clube Charger platform services are provided by CLUBE CHARGER LTDA., registered under CNPJ No. 52.237.055/0001-13, headquartered at Av. Jacob, No. 355, Room A, Jardim Tropical, Imperatriz/MA, Brazil, postal code 65.910-727.

The platform may be offered with partners’ names, brands, domains and visual identities on a white-label basis. Such customization does not change the application of these Terms to Clube Charger services or transfer partners’ or station providers’ own obligations to Clube Charger.

Official Clube Charger channels: contato@clubecharger.com, telephone (99) 3198-0030 and support available on the platform.

2. Acceptance and adhesion contract

Contracting and using the services presuppose knowledge and acceptance of these Terms and applicable commercial conditions, made available before contracting. These Terms constitute an adhesion contract.

Anyone acting for a legal entity or third party declares having the necessary authority for their actions and is responsible for the truthfulness of that declaration and acts exceeding their authorization.

Specific service conditions presented and accepted in the relevant contracting process supplement these Terms.

Users who disagree with applicable conditions must refrain from contracting new services and may request account closure; obligations duly incurred remain enforceable. Disagreement does not prevent requesting legitimately available funds or assistance with earlier operations.

3. Nature of the service and Clube Charger’s role

Clube Charger provides technology services for charging management, access and intermediation, including billing, payments, distributions and operation monitoring features.

Clube Charger does not own charging stations or perform their installation, maintenance or physical operation. Local charging services, installation safety, equipment availability and access conditions are the responsibility of the respective operators and other responsible parties, according to their duties.

Listing a station on the platform, processing payments or making distributions does not constitute technical certification, a performance guarantee or assumption of the station provider’s own obligations.

Operators, Managers, Investors and partners act independently. Platform use alone creates no partnership, employment, franchise or authority to represent Clube Charger. No participant may assume obligations or offer guarantees on Clube Charger’s behalf without express authorization.

Clube Charger does not guarantee demand, revenue, profitability or returns on investments in stations or businesses linked to the platform.

4. Definitions

For these Terms:

• Platform: Clube Charger technology services accessed through its websites, portals, applications and proprietary or white-label interfaces.
• User or Driver: a person using station-location, payment and charging services.
• Operator: an individual or legal entity responsible for the commercial operation or operation of stations offered on the platform.
• Managing Operator or Manager: an Operator authorized by an Investor to manage linked stations in return for a commercial share agreed between them.
• Investor: a legal entity registered as holder of the economic rights attributed to stations linked to its account, with management delegated to the Manager. This designation is not a financial product, investment offer or guarantee of returns by Clube Charger.
• Station: equipment intended for electric-vehicle charging made available by its responsible provider.
• Wallet: a feature for recording and using the holder’s credits or receivables, according to the nature of the funds and applicable conditions.
• Distribution: an amount allocated to an operation’s beneficiary after applicable deductions.
• Withdrawal or payout: a request to transfer eligible balance to its respective holder.
• Chargeback: reversal of a card payment through a dispute processed by institutions participating in the payment.
• White label: platform services offered in an interface customized with a partner’s brand and visual identity.

5. Eligibility, registration and account

Account holders must be at least 18 and legally capable of contracting. Anyone representing a legal entity or third party must be authorized for the acts performed.

Users must provide truthful, complete and current information and are responsible for consequences of false or unauthorized information.

Login credentials are personal and must be kept secure. Users must promptly report suspected account compromise and use platform-provided delegated-access features without sharing passwords.

When registering an Investor, the Manager declares authorization to provide its data, identify its representative and complete necessary business and tax information. The Manager must retain and, on request, provide documents proving that authorization. Investors access accounts using their own credentials.

Clube Charger may request documents and information needed for identification, proof of representation, fraud prevention and legal compliance. Inconsistencies or missing required evidence may lead to restrictions on related features until resolved.

Changes to CPF, CNPJ, ownership and other protected data require Clube Charger validation. Registration alone does not prove equipment ownership or establish rights to third-party property or funds.

6. Authentication and access

Account access depends on authentication methods provided by Clube Charger and may require additional identity and security checks.

Where available, authentication through third-party services is also subject to their conditions and availability. It does not waive registration, representation or security obligations under these Terms.

Clube Charger may restrict access attempts and require reauthentication upon indications of misuse or account compromise.

Access recovery requires proof of identity or representation through the means required for the case. Possession of registration details alone does not ensure access.

7. Permitted use and prohibited conduct

The platform must be used for lawful purposes, in good faith and consistently with available services.

The following are prohibited:

• Providing false identities, documents, authorizations or information, or using third-party data or payment methods without authorization.
• Circumventing charges, account restrictions, security controls or usage conditions.
• Manipulating charging, metering, payment or balance information; simulating operations; or obtaining improper credits, discounts, refunds or distributions.
• Making deliberately false disputes or statements to obtain financial advantage.
• Accessing accounts, information or stations without authorization, including improper credential sharing.
• Exploiting vulnerabilities, interfering with services or collecting data automatically without authorization, except where legally permitted.
• Tampering with access or payment codes, redirecting charges or using Clube Charger’s brand to mislead others.
• Using support to threaten, harass, submit false evidence or obtain improper interventions.

Identifying such conduct may lead to feature restrictions, account suspension or closure, cancellation of improper benefits and appropriate investigation and recovery measures, according to severity and responsibility.

8. User technical requirements

Users are responsible for a compatible device, internet connection and current versions of applications or browsers required for service use, and associated costs.

Some features require device permissions such as camera, location or notifications. Missing permissions may limit related features.

Feature availability may vary by device, operating system, application version, access channel or contracted service, including white-label interfaces.

Users must follow usage instructions and protect devices and credentials. Device, connection or external-service limitations may affect access and operations.

9. Map, stations and public information

The platform may display station information, including location, connectors, power, prices, hours and availability, supplied by station providers or other identified sources.

Information is subject to updates and changing local conditions. A map listing is not technical certification or a guarantee of operation, parking availability or compatibility with a particular vehicle.

Routes, distances, travel times and suggested stops are planning aids. Users must consider vehicle range, route conditions and alternative charging options.

Before travelling or starting charging, users must check station access, operation and compatibility. Prices and other contracting conditions must be consulted in the relevant process before confirmation.

Station providers must keep information accurate and current and communicate restrictions affecting service use.

10. Responsibilities of Operators, Managers and Investors

Anyone registering, offering or managing stations must be authorized and meet the obligations of their role, regardless of equipment quantity or type.

Those responsible for station operation must ensure compliant installations, maintenance, safety, signage, access and local support, and required licences, authorizations and technical responsibilities. They must stop offering service upon identifying conditions compromising safe use.

Responsible parties must keep station details, prices, hours and usage restrictions correct. Offering a station authorizes disclosure of information necessary to offer and use the service.

In delegated management, Managers are responsible for their management acts and obligations to Investors. Delegation does not remove Investors’ own obligations as holders of their respective rights and activities.

The Manager’s share must be negotiated with the Investor. When entering or changing it, Managers declare prior Investor approval and must retain evidence of authorization. Platform editing capability does not authorize unilateral changes. New conditions apply to future operations covered by the agreement.

Managers and Investors are responsible for the legitimacy of their relationship and instructions to the platform. Clube Charger is not a party to the management agreement and does not guarantee either party’s performance.

Participants must provide documents and explanations concerning activities under their responsibility and cooperate in investigating and defending claims involving Clube Charger, bearing losses attributable to them.

11. Charging and operation

Charging depends on station availability, vehicle and connector compatibility, safety conditions and fulfilment of access and payment requirements presented when contracting.

Users must follow instructions, connect vehicles correctly and monitor sessions. They must not use damaged equipment or installations showing signs of danger.

Consumption, power and duration may vary with vehicle, station and power-supply characteristics. Stated equipment power does not guarantee constant power or a particular completion time.

Charges reflect services actually provided and contracted conditions. Communication failures or interruptions may result in later determination of amounts due. Interface unavailability or session interruption does not make services already provided free.

Where station or connector reservations are available, their duration, price, usage and cancellation conditions are presented before confirmation. Reservations do not eliminate impediments from equipment failure, site restrictions or other circumstances affecting service.

12. Wallet, payments and credits

The wallet allows adding and using credits for platform services. Available payment methods depend on account conditions, country and participating payment providers.

Credits become available upon payment confirmation. User-submitted receipts do not replace confirmation by the processing party.

Credits from unconfirmed, cancelled, reversed or incorrectly posted payments may be blocked or adjusted according to the facts established. Using those credits does not remove the obligation to pay for services actually contracted and provided.

Promotional credits, bonuses and free benefits are subject to offer conditions and are not redeemable for cash or transferable unless expressly stated otherwise.

Having balance does not guarantee a particular station or service. Redemption of eligible funds follows these Terms’ withdrawal and refund conditions.

Operation amounts are accounted for in Brazilian reais. For currency conversion or Bitcoin, amounts, exchange rates and applicable charges are shown in the relevant process.

13. Payment methods, disputes and card suspension

Users must use payment methods they own or have valid authorization to use and are responsible for the legitimacy of information provided. Clube Charger may require proof of authorization.

Processing depends on participating institutions and providers. Payments may be refused, remain pending or be cancelled under the method’s conditions. Attempting payment is not confirmation.

In a chargeback, dispute, substantiated suspicion of unauthorized use or material inconsistency, Clube Charger may suspend new card payments and restrict affected operations. Suspension may include saved cards and all channels linked to the same account, including applications and white-label interfaces.

If payment is reversed or unconfirmed after credits are used, amounts due may be collected from the responsible user, including by adjusting wallet balance, which may become negative. Amounts already refunded or recovered will be considered, without duplicate collection.

Settling the balance does not automatically reactivate cards. Release depends on assessing account security conditions. Other payment methods may remain available.

Security measures do not remove the right to make a legitimate dispute or request clarification through support.

14. Prices, tariffs and tax documents

Charging prices are set by the party responsible for station commercial management and shown before contracting.

Charges may include consumed energy, activation, occupancy or time remaining after charging, and other expressly disclosed components. Discounts and benefits follow offer conditions.

Where occupancy or overstay fees apply, their conditions and any grace period must be shown before the session starts. Ending energy supply does not necessarily end those charges, under contracted conditions.

Price changes apply to new contracts, preserving conditions of sessions already contracted.

Each participant is responsible for tax documents and taxes for its own services and revenue. Clube Charger’s tax-issuance features do not transfer Operators’, Managers’ or Investors’ own tax obligations to the platform.

Clube Charger will issue tax documents for its remuneration to the respective service recipient when required. Receipts, statements and financial reports do not replace legally mandatory tax documents.

15. Platform commission and distribution of receivables

Clube Charger is remunerated by commissions and other charges applicable to contracted services, duly disclosed on the platform.

Commission may vary with individual beneficiary conditions and payment methods used. If an operation uses funds from different sources, commission is proportional to each source’s share.

The distribution basis considers eligible operation amounts, accounting for discounts, benefits and their funding parties, refunds and unreceived amounts. Stated revenue does not necessarily equal available distribution balance.

For Manager/Investor operations, that basis is divided according to their agreed share. Clube Charger commission applicable to each beneficiary’s own account is charged on that beneficiary’s gross share.

The Manager’s share does not include platform commission. Each beneficiary bears commission on its own share; the Manager’s commission is not deducted again from the Investor’s share.

Transfer, currency conversion and other financial-service costs are distinct from operation commission and are shown in the relevant process before confirmation.

Changes to commercial conditions will be disclosed on the platform before application to new operations, preserving conditions of operations already contracted.

16. Withdrawals and distributions

Withdrawal requests require available eligible balance, duly identified ownership and compliance with conditions shown on the platform.

Each holder may request transfer from its own wallet to an authorized, validated destination. Management relationships do not authorize Managers to withdraw Investor receivables.

Eligible balances redeemed via PIX will be transferred exclusively to a CPF-type PIX key corresponding to the CPF of the registered holder of the Clube Charger account, regardless of the funding method or the account from which the funds originated. Operators alone may also use a CNPJ-type PIX key corresponding to the registered account holder. Random, email, telephone and third-party keys are not accepted. A full name or registered business name and a valid CPF or CNPJ matching the ownership of the key are required. The transfer will be made within 1 business day after a request is submitted with all required information and documents complete and in order; if there are outstanding issues, the period will run from their resolution.

Requested amount, applicable costs and expected net transfer are shown before confirmation. Partial requests do not necessarily cover all receivables of an operation or period.

Clube Charger may require documents for identification, proof of ownership and tax or legal compliance. Missing required documents or inconsistent data may prevent completion until resolved.

Withdrawals may be reviewed or temporarily suspended for substantiated fraud indications, ownership discrepancies, legal obligations or financial issues related to requested funds. Restrictions reflect the nature and extent of the issue.

Available methods and timeframes are shown on the platform. Transfer completion also depends on processing by participating institutions. A withdrawal request is not payment confirmation.

17. Cancellations, refunds and adjustments

Cancellation or refund requests are assessed according to the operation, services actually provided and contracted conditions, preserving statutory rights. Charging interruption alone does not imply a full refund.

Improper charges, duplicates and proven discrepancies may result in correction or refund of corresponding amounts. Where a financial institution is involved, refunds follow applicable procedures and timeframes.

Charging, activation or occupancy refunds and corrections affect that operation’s receivables and beneficiaries’ shares, including Clube Charger commission, according to the affected portion. Amounts already excluded from the distribution basis are not deducted again.

After an attempt to recover the funds, Clube Charger may definitively consolidate chargeback losses and offset in full the portions attributable to the beneficiaries of the transactions against their current or future balances and receivables.

Adjustments to earlier operations may be offset against the responsible party’s receivables where applicable, without duplicate collection and with amounts identified.

A driver’s balance replenishment is not a new charging session and does not alone trigger new distributions for earlier operations. Additional receivables depend on identifying recovered amounts and applicable commercial conditions.

18. Communication interruptions and consumption assessment

Communication interruptions may affect information updates, command transmission and confirmation of charging termination. Lack of platform updates alone does not prove energy supply has stopped.

In these situations, Clube Charger may limit or interrupt features to preserve safety and assess consumption using available information.

Consumption or charges determined later may adjust session amounts, provided they correspond to services actually provided and contracted conditions, without duplicate billing.

Users must follow station termination and safety instructions and contact the local responsible party if unable to stop charging through available means.

19. Customer service and support

Clube Charger support is automated, including artificial intelligence, with human supervision. When needed, the team may intervene and contact users through registered channels, including calling the telephone number supplied.

Support provides platform guidance and assistance with its features. Clube Charger does not provide on-site service, maintenance, repairs or technical assistance for chargers, components, electrical installations or other site equipment.

Local support and technical assistance for that equipment and installations are exclusively the responsibility of respective Operators, Managers or Investors according to their duties. Clube Charger’s remote guidance does not transfer those responsibilities to the platform.

Support does not replace emergency services. Dangerous situations must be referred to competent services and station responsible parties.

Automated guidance may have limitations and does not guarantee diagnosis or resolution. Its information or suggestions do not alone change prices, contractual conditions or financial obligations, or authorize credits, refunds or benefits outside applicable conditions.

Users must keep contact details current and provide truthful, relevant information. Threats, harassment, false evidence or attempts at improper advantage may lead to channel restrictions and other appropriate measures.

20. Official communications

Clube Charger may use platform notices, email, telephone, messages and application notifications for account, service, security and commercial or contractual communications.

Users must keep contact details current and monitor operation notices and information available on the platform.

External notifications may be delayed or fail. Their absence does not cancel duly contracted operations or existing obligations, subject to legally required communications.

Users must verify requests made in Clube Charger’s name through official channels before providing information or paying. Support will not request login passwords or personal authentication codes.

Communications by Operators, Managers, Investors or partners in their own names do not bind Clube Charger to unauthorized commitments.

21. User-provided content

Anyone submitting or publishing photos, reviews, comments, brands, descriptions or other content must hold necessary rights and authorizations and is responsible for truthfulness and legality.

Fraudulent, offensive, discriminatory or unlawful content, or content infringing third-party rights including privacy, likeness and intellectual property, is prohibited.

By providing content intended for publication, participants grant Clube Charger free, non-exclusive use to present stations and services on the platform and integrated interfaces, including formatting adaptations needed for display. This authorization does not transfer ownership.

Clube Charger may review, restrict or remove content contrary to these Terms, showing indications of irregularity or subject to legal orders, without an obligation to keep it published.

Third-party content publication is not Clube Charger endorsement, certification or guarantee of its statements. Content providers must cooperate in investigating claims and bear losses attributable to them.

22. Availability and third-party services

The platform depends on proprietary and third-party infrastructure and services. Unavailability, interruptions or limitations may arise from maintenance, updates, communication failures, security incidents or other circumstances affecting services.

Clube Charger does not guarantee uninterrupted operation or compatibility with every device, equipment or external service.

Clube Charger may update, modify, replace or discontinue features for technical, commercial, legal or security reasons, subject to obligations for services already contracted and amounts owed to participants. Material changes affecting contracted services will be communicated through applicable channels.

Third-party integration gives Clube Charger no control over their decisions or guarantee of availability and performance. Each responsible party bears its obligations according to service nature and applicable law.

Temporary unavailability alone does not cancel existing obligations or automatically grant credits or benefits, preserving statutory rights.

23. Intellectual property

Software, interfaces, graphics, text, brands and other protected materials provided by Clube Charger belong to the company or respective owners authorizing their use.

Platform access grants only limited permission to use available features under these Terms and applicable conditions. It transfers no ownership, source code or technology exploitation rights.

White-label provision does not transfer ownership of the platform or components to partners. Partner-supplied brands and materials remain subject to their respective owners’ rights.

Without owner authorization, copying, reproducing, distributing, modifying, commercializing or sublicensing protected platform elements, reverse engineering or removing ownership identifiers are prohibited, except where legally permitted.

Using Clube Charger brands for advertising, commercial representation or partnership publicity requires authorization. No participant may claim technology ownership or representation of Clube Charger without that status.

24. Suspension and closure

Clube Charger may restrict features, suspend or close accounts for breach of these Terms, substantiated fraud indications, unauthorized use, security risk, registration irregularity, non-payment or legal orders.

Measures may cover accounts, stations or operations related to the occurrence according to its nature and severity. Restrictions may be immediate and without prior notice when necessary to prevent harm or misuse.

Access restoration may require resolving issues and providing information or documents needed for review. Users may request clarification through official channels, except information whose disclosure compromises security or is legally restricted.

Suspension or closure does not extinguish existing obligations or authorize permanent withholding without contractual or legal grounds. Eligible amounts follow applicable withdrawal, offset and refund conditions.

Users may request closure through available channels. Closure does not prevent completing pending operations, collecting amounts due or retaining information required for legal compliance.

Proper application of these measures does not alone create entitlement to credits, benefits or compensation.

25. Limits of liability

Clube Charger’s role is limited to technology and financial services provided by the platform. It owns no charging stations and does not install, maintain, repair, technically inspect or operate equipment and installations on site.

OCPP or other integration permits information exchange and remote commands, whose execution depends on communication and equipment operation. It is not electrical-safety supervision, control of site physical conditions, technical certification or a guarantee that protective devices work.

Start, stop or other remote commands do not replace local safety mechanisms, emergency shutoff, preventive maintenance or intervention by station responsible parties. Command availability does not guarantee immediate execution or physical interruption of energy supply during failures.

Safety and compliance of chargers, cables, connectors, electrical installations, grounding, protective devices and other local structures are the responsibility of respective Operators, Managers, Investors and technical providers according to their duties.

Local faults, defects, electric shocks, short circuits, overheating, fires, explosions and injury or damage to persons, vehicles or buildings will be attributed according to their cause. Brand presence, technology integration, commands, remote support or payment processing alone are not grounds to attribute such events to Clube Charger.

Clube Charger does not guarantee demand, revenue, profitability or investment recovery. Participants are responsible for their business decisions and mutual commitments.

To the extent permitted by law, Clube Charger is not liable for losses exclusively caused by third-party acts, misuse, false information, fortuitous events or force majeure. Liability depends on applicable legal requirements, preserving responsibilities that cannot legally be excluded.

26. Duty to compensate and cooperate

Participants causing loss through breach of these Terms, fraud, false information, unauthorized action or other acts or omissions for which they are responsible must compensate proven damage attributable to their conduct.

If Clube Charger is involved in a complaint, investigation, collection or proceeding concerning equipment, installations, services or obligations under another participant’s responsibility, that participant must cooperate with investigation and defence, provide relevant documents, information and explanations and preserve available evidence.

Upon learning of the claim, the responsible party must immediately cooperate with Clube Charger’s defence, provide evidence establishing responsibility for events and take appropriate procedural measures to seek Clube Charger’s removal regarding facts not attributable to it.

Reimbursement may include amounts Clube Charger is required to pay and reasonable, proven defence and investigation expenses, including court costs, legal fees and technical expenses, proportionate to the participant’s responsibility and within legally enforceable limits.

This obligation does not transfer losses exclusively attributable to Clube Charger to participants or authorize duplicate collection.

27. Privacy and data protection

Personal-data processing related to Clube Charger services follows the Privacy Policy available on the platform and applicable law.

Operators, Managers, Investors and other participants providing third-party data must have a legitimate basis and meet their corresponding information and data-protection obligations.

Information accessed through the platform must be used exclusively for authorized purposes. Using, disclosing or sharing personal data obtained through such access for incompatible purposes or without legal authorization is prohibited.

Participants must promptly inform Clube Charger of suspected unauthorized access, disclosure or compromise of platform-related data.

28. Updates to these Terms

Clube Charger may update these Terms to reflect changes in services, commercial conditions, security requirements or applicable legal obligations.

The current version, update date and effective date will be available on the platform; users must consult them before new contracts.

New conditions apply from their effective date, preserving conditions of operations already contracted and observing legal information and acceptance requirements.

Users disagreeing with new conditions must refrain from new contracts and may request account closure; earlier obligations and the right to request legitimately available funds remain valid.

29. Applicable law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil.

The courts of Imperatriz, State of Maranhão, are designated to resolve disputes arising from these Terms, except where applicable law guarantees or requires another forum.